F.A.Q.

Cake & Cupcake Order FAQs

Q: Do you do gluten or sugar free cakes/cupcakes?

A:The Cookie Emporium is not equipped to run two different kitchens properly to handle allergen-free orders, therefore we do NOT offer any allergen-free items due to possible cross-contamination.

Q: What is your policy on deposits and refunds?

A: If you place an order over 14 days out from the date needed you may pay a deposit of 50%. All deposits are NON-REFUNDABLE. Any order placed within 2 weeks of service date must be paid in full. NO refunds will be offered as we only take a select number of orders weekly. It is at the sole discretion of the The Cookie Emporium to allow a client to move their date, however an additional charge may be assessed.

Q: What happens if I don't pay my full balance on time?

A: Your order will be canceled. If production has begun you will forfeit the entire deposit. If production has NOT begun you will receive a credit for 50% of your deposit to apply at a later date.

COOKIE ORDER FAQs

Q: What makes these cookies so special?
A: We are firm believers in baking with the heart. Each cookie is baked with love using fresh ingredients. Our cookies taste as good as they look. Each cookie is hand-decorated with great care! Each layer of icing dries before the next is applied.

It’s a time-sensitive process. We take the time and to pay attention to all the details to make each cookie look AND TASTE really great, for you!

Q: Are you able to create a custom cookie order?
A: We would love to create a custom cookie just for you! Please give us a little bit of notice. We ask for at least 2 weeks, but you can jump on our baking schedule months in advance…the more notice the better. We will do our best to create a cookie that is just perfect for your wedding, birthday, shower or other special occasion. We ask for payment at the time the order date is reserved before the order is added to the baking schedule.

 

Q: What are the ingredients of the cookies?
A: Cookies are baked with: love, flour, butter, sugar, eggs, pure vanilla and salt. Icing includes: powdered sugar, meringue powder, and water. Even if a cookie doesn’t have peanuts, it is produced in a kitchen with peanuts. ALLERGENS: NUT, WHEAT, EGG, DAIRY

 

Q: Is your kitchen registered to produce and sell cookies?
A: Yes, the Cookie Emporium kitchen is registered with the Georgia Department of Food Safety to produce and sell cookies.

 

Q: What is the minimum order on a custom order or a cookie favor order?

A: The minimum order is 1 dozen (12 cookies). We ask that you limit designs to 2 designs per dozen ordered.

 

Q: When should I plan my order? 
A: We are happy to take small and big orders, but everything is 'baked to order'! Because our baking schedule varies and fills up a few weeks in advance, we request that custom orders are submitted at least 2 weeks or more in advance of the date you need cookies. Feel free to contact us with any special requests or advance orders.

 

Q: Help! I’m a procrastinator and I totally need cookies for my event in a couple of days. Will you take the order?!
A: While we do ask for a certain amount of notice (at least 2-3 weeks) on all orders…we are always happy to help in a cookie emergency. Call us right away and we’ll do what we can to add you to the baking schedule! We don’t like to say no to anyone unless it’s physically impossible to get the order completed in time!

 

Q: How much is a cookie?
A: Cookie prices vary and are based on the size and design of the cookie. Cookie prices average $4-$7, depending on the complexity of the design. While many of our cookies can be personalized at no charge, significant changes to a cookie design or colors may result in a slight price increase.

 

Q: How do I place an order?
A: You can click the place an order link on our website. Please include the following details with your order: name, address, email, cell phone, desired items/

 

Q: How do I pay for my order?
A: We will send you an invoice after we decide upon your finalized request. Payment is due at the time of ordering.

 

Q: Do you offer any discounts?
A: We do not offer discounts, but will work to find a cookie option that fits your budget.

 

COOKIE SHIPPING FAQs

Q: When will my cookies arrive?
A: We ship using the United States Postal Service’s Priority Mail, which usually takes 2-3 business days depending on where you are located. We are in Metro Atlanta so local orders will arrive a smidge earlier than those being delivered to Texas, for example.

 

Q: How much is shipping?

A: Shipping in the US is a fixed rate as follows:

Orders $40.01 - $75: Priority Mail shipping is $10

Orders up to $75 and above: Priority Mail Shipping is $15

Rates and options may vary based on monthly specials or custom orders.

Q: How do you ship your cookies without them breaking?
A: All cookies are individually-wrapped and then nestled into a bed of crinkle paper and bubble wrap, and placed into a bakery box. The bakery box is then cushioned with packaging materials in a shipping box. We put almost as much effort into the packaging as we do the baking! A cookie may very occasionally break or crack, but it will still taste great. We will not refund an order unless 50% of the order is destroyed and broken. We are nice people, so if you have any problems with cookies you receive from us, please call or email right away and we’ll try our best to make things right.

Q: Can you guarantee an exact shipping date?
A: Sorry, we cannot guarantee an exact shipping date. But using the guidelines above, we can help you estimate a target arrival date. If you want Overnight/Express/Guaranteed shipping, please contact us for a quote.